Shipping and Returns – Balanced-Earth

Delivery charges

Delivery charges are included in the price of all Balance-Earth plant-mobiles. We always use ’Signed for’ Postal Services to ensure your satisfaction and protection.

All parcels are sent by a Royal Mail service which requires a signature on receipt, so please consider putting an alternative delivery address (your work address, for example) if you are unlikely to be at home to receive the parcel. If the delivery company tries to deliver but no-one is in, they will leave a card asking you to call either to re-arrange delivery, or to have your parcel diverted to a local post office for you to collect. There may be a small charge for having your parcel sent to your post office.

Note for Customers:

We will endeavour to post your order the day after it is received. Goods should arrive within 7 – 10 working days from the date of order. At particularly busy times please allow up to 14 days for your order to arrive.

Shipping Destinations

We are at the beginning of selling with an online shop, so have decided to start with United Kingdom destinations only. We intend to expand our selling destinations. However if you live in another part of the world and would like to place an order, please do get in touch with us via our Contact page and we will do our very best to help.

Our Returns Policy

If you are in any way dissatisfied with the goods you receive, please notify us (by post, email or telephone) within 14 days of receiving your goods, to say that you would like to cancel your order. You will then need to return the item/s within 14 days of the date on which you notified us of the order cancellation.

Please include in your parcel your order number, full name and the reason(s) for returning your purchase(s).

Please would you be kind enough to note that you are responsible for the goods while they are in your care and during transit until they are returned to Balanced-Earth.

We are a small business and unfortunately cannot be responsible for returns that are lost or damaged in the transit or for any other reason. No refund will be given if the item is lost or damaged while in your care or during transit. Therefore please get a Proof of Posting and use either a Signed For or Special Delivery service to ensure the parcel is safely returned to us.

Your refund will include the cost of the goods and will not include the charge you incur returning the goods to us unless the item is faulty.

How to return your goods:
  • Please include your order number, full name and the reason(s) for returning your purchase(s), in with your parcel. If you are unable to locate these details prior to sending, please phone +44 (0)7985 554426 between 9am and 5pm Monday – Saturday, or contact us at the address shown below or email enquiry@balanced-earth.co.uk so that we can help you.
  • Goods must be returned in their original, saleable condition.
  • Please send your goods to the following Returns Address (do not forget to include your order number, full name and the reason for the return):

Balanced-Earth, 36 Turner Road, Norwich, NR2 4HD

For further assistance, please see our Frequently Asked Questions (FAQs) below:

FAQs (Frequently Asked questions)

Q 1: What methods of payment do you accept?
A: We accept PayPal, credit and debit cards.

Q 2: Is my order secure?
A: All of your transactions on the Balanced-Earth Shop are secure. Our secure server encrypts all of your personal information (including name, address, credit card number) so that it cannot be read as the information travels over the internet. When you enter this information it is captured on a page that uses the Secure Socket Layer (SSL) protocol by default. So rest assured, your order is safe with us.

Q 3: The plant-mobile variation I’ve selected isn’t available, why?

A: Every element of our plant-mobiles are handmade, so a particular component may be out of stock. Please use the contact page to let us know that you require a particular variation, we can prioritise that in our making and let you know when it is available.

Q 4: Why hasn’t my order arrived?
A: Please email or call us so that we can look into this for you.

Q 5: How can I leave comments about this website?
A: We welcome any comments, good or bad, to help us improve our business. Please email any comments using the contact us form.